Refund policy

Threaded By RA – Return & Exchange Policy

Thank you for shopping with Threaded By RA! Each item is made to order, especially for you. Please review the information below so you know what to expect and how we can help if something goes wrong.

Made-to-Order Items

Because our products are made to order, we do not accept returns or exchanges for a change of mind, personal preference, or a size or color selected incorrectly when ordering, except where required by applicable law.

Please review the product description, size chart, color, and order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, has a manufacturing or printing defect, or differs from what you ordered, please contact us so we can help make it right.

Please report the issue within 14 days of delivery and include:

Your order number.

A brief description of the issue.

Clear photos showing the affected item and the problem.

Photos of the packaging, if it was damaged during shipping.

Once we review the issue, we will contact you with the next steps. Confirmed issues will be resolved with a replacement at no additional cost or, where appropriate or required by law, a refund.

Please keep the affected item and any available packaging until our review is complete. Contact us before sending anything back so we can provide instructions.

Contact Us

For help with your order, please email [insert customer-service email].

This policy does not limit any consumer rights or remedies available under applicable law.

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Threaded By RA – Made for Your Style.